Online Returns/Exchanges Policy:
Merchandise may be returned or exchanged within 30 days of the delivery date to our Salt Lake Distribution Center. Merchandise must be received in the original unused and unworn condition, with tags attached. Items smelling of perfume, marked with makeup, showing signs of wear, or having tags removed, are not valid for return/exchange and no refund will be issued.
Merchandise return or exchanges must go through the Return Portal. If an order is mailed back and was not entered into the Return Portal prior to Hope Ave receiving it, Hope Ave does not guarantee any return or refund will be processed.
Swimwear with tampered or missing liners will be refused and no refund will be issued. Items must be free of perfume, makeup, and animal hair. Items that show signs of wear or do not meet the above specifications are not valid for return and no refund will be issued.
Hope Ave covers online return shipping costs for in-store credit only in the continental US. A $7.95 prepaid label is provided. Once the item is returned, a refund can be made to the original method of payment minus the $7.95 prepaid label. Orders outside the continental United States are not eligible for a prepaid shipping label. Return shipping costs are the responsibility of the customer.
If you receive an item in your order that is defective, please contact Hope Ave Customer Service for additional assistance.
Most returns are processed within 7-10 business days from the time the return is received at our Salt Lake Distribution Center. A refund will then be credited back to your original method of payment and will be posted approximately 3-7 business days after the processing date or according to your financial institution. Orders paid with an E-Gift card will be refunded to a new E-Gift card. An email will be sent with the new E-Gift card.
All Merchandise on the Sale page are Final Sale and are not eligible for returns or exchanges. If a Final Sale item is returned, it will not be refunded or returned to sender.
If an online order is returned to an in-store location, please have the confirmation email and the original method of payment present at the time of the return. If you need any additional assistance locating your confirmation email, please reach out to our Customer Service Team.
If Klarna, PayPal, or Apple Pay is used as a method of payment, an in-store return can only be processed as a merchandise gift card.
*Please note that shipping fees are non-refundable. See Shipping and Delivery
*Hope Ave has the right to deny any returns or exchanges.
In-Store Return / Exchanges Policy:
Merchandise may be returned or exchanged within 30 days of the purchasing date to the store. The merchandise must be in the original unused, unwashed and "like new" condition with tags still attached. Merchandise purchased in-store must be returned in-store. Stores cannot accept returns via mail. Any returns mailed directly to a store location will be rejected.
Swimwear with tampered or missing liners will be refused and no refund will be issued. Items must be free of perfume, makeup, showing signs of wear, or with traces of animal hair and are not valid for return and no refund will be issued.
To return or exchange you’ll need the original method of payment and the two original receipts, which are stapled together at the time of purchase. All refunds will be returned to the original method of payment. If a cash refund of $200 or more is due, a check will be processed and mailed from our Salt Lake office, which may take up to 14 business days.
If the original receipts are not present, our sales associates will attempt to verify purchase information within our point-of-sale system. If sales associates are unable to verify the purchase in our system, customers will be ineligible to receive a full refund in the original method of payment. Items in their unworn condition with tags still attached may be eligible for a merchandise store credit of 40% off the current selling price.
All Clearance items are Final Sale and not eligible for returns or exchanges. Ask an in-store sales associate for further details.
*Hope Ave has the right to deny any returns or exchanges. Hope Ave merchandise is not intended for resale.
Gift cards, in-store credit cards, and E-Gift cards are not redeemable for cash. All gift cards will not be replaced if lost or stolen.
Price Adjustment Policy:
Hope Ave will honor a one-time price adjustment within 14 days of the original purchase. The amount adjusted will be refunded to the original form of payment. The customer is required to be present, with an original receipt, for the adjustment. Online price adjustments can only be made by contacting Hope Ave Customer Service during operating hours. Special holiday events and flash sales will be excluded, including but not limited to the events surrounding President’s Day, Labor Day, Memorial Day, Semi-Annual Sales, Thanksgiving, Black Friday, Cyber Monday, and the days after Christmas.
Hope ave. will no longer be accepting American Express Credit Card payments.
Pricing and Other Listing Errors:
Listing errors are incorrect details about the product in item listings. Some of the product details that can have errors are:
- Images, description (color, size, features, etc.)
- Quantity or what’s included
If we catch a listing error while processing your order, we’ll cancel your order. Cancelling an order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we’ll send you an email with the reason for cancellation.